SHIPPING FEES BY REGION
REGULAR : 4-5 business days
- Shipping fee 5 €
- Free shipping with any 40 € order.
REST OF THE WORLD
- Shipping fee 15 €
- Free shipping with any 100 € order.
PRIORITY : 1-2 business days
- Shipping fee 25 €
- Free shipping with any 200 € order.
REST OF THE WORLD
- Shipping fee 45 €
- Free shipping with any 400 € order.
We are sorry to hear that your Pure by Switzerland product is not suitable for you. Our exclusively natural products, designed and manufactured in Switzerland, are manufactured to the highest quality standards.
Please complete contact indicating the problem encountered and the product(s) you would like to exchange, and we will take care of the rest.
If you have received a product other than the one you ordered, our apologies! Please complete contact and we will send you the Pure by Switzerland product you want!
If the product is temporarily exposed to extreme temperatures, this will not affect its effectiveness. However, its texture may become a little thicker or thinner.
Although our products do not have an expiry date in the strict sense, it is generally recommended to use them within 6 months of opening them for optimal product quality... but we are willing to bet that they will be so popular that the problem will not even arise.
You have 30 days of withdrawal from receipt of your order. Returned items must be unopened and undamaged.
To exercise your right of withdrawal, complete this contact.
We will then issue a return label, the cost of this label will be deducted from the refund.
We will refund you within 7 days, after receipt and verification of the returned products, via your original payment method, including the cost of standard delivery.
If you used a promotional or other code at the time of payment, the refund you will receive will be equal to the amount you paid.
Any risk related to the return of the product is the responsibility of the buyer.
Products purchased online on this site cannot be refunded or exchanged at an authorized distributor. Similarly, a product purchased from an authorized distributor cannot be returned as a product purchased online on this site.